Infinity Management Group

is a firm that specializes in consulting and sales for some of the most exciting and well-known companies in the nation. Creating personal relationships is the foundation of our firm.

We uphold long-standing relations with our clientele not because we are the biggest, but because we strive to be the best.

Plain and simple - Using our direct marketing methods, we have continuously achieved dramatic results for clients, both large and small, from many different industries.

The ideal Customer Communications Associate candidates will possess a "second-to-none" work ethic and an unbelievably positive business attitude.

Infinity Management Group's

success is based on a foundation of every day being different while having unlimited opportunities - every team member contributes to the expansion of the company.

Responsibilities of a Customer Communications Associate : Responding to Customer Inquiries :

You'll be responsible for promptly and accurately responding to customer inquiries in personProviding Product or Service Information :

You'll need to have a deep understanding of the company's products or services to provide accurate and helpful information to customers who have questions or need assistance.

Resolving Customer Issues :

Addressing customer complaints, problems, or issues in a professional and efficient manner is a key part of the role.

Processing Orders and Requests :

Assisting customers with placing orders, tracking shipments, processing returns, and handling other transactional tasks.

Managing Communication Channels :

Monitoring and managing communication channels to ensure timely responses and efficient handling of customer inquiries.

Documenting Interactions :

Keeping detailed records of customer interactions, inquiries, complaints, and resolutions in the company's CRM (Customer Relationship Management) system.

Customer Communications Associate will focus on the following areas : Promotional Sales and MarketingCustomer ServicePublic RelationsAccount CoordinationCampaign ManagementClient Relations

Customer Communications Associate Candidates must represent the following : Excellent communication skillsLeadership experienceAbility to work in a high energy environmentAmbition, strong work ethic, and open to new ideasBe a self-starter with problem-solving skillsBe a career-oriented individual searching unlimited opportunities#LI-Onsite

Last updated : 2024-05-08